Natàlia Ferré Mateu, the Owner, informs you about its conditions of sale, payment methods, shipping, returns and other details related to the Online Store of the website nataliaferre.com.
Shipments to Peninsula will be made through private courier companies, being the delivery time of 24 to 48 hours, provided that there is no incident.
The price of shipping to Peninsula is 12€, being free if the order exceeds 200€.
Shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla will be made through private courier companies, with a delivery time of 1 week, provided there is no incident.
The price of shipping to the Balearic Islands, Canary Islands, Ceuta and Melilla is 36€, being free if the order exceeds 300€.
We also ship to Europe and United Kingdom, through private courier companies, with a delivery time of 10 to 20 days, provided that there is no incident.
The price of shipping to Europe and United Kingdom is 36€, being free if the order exceeds 300€.
If for any incident or cause beyond the control of Natàlia Ferré Gallery the delivery time would suffer any delay, the person who placed the order would be notified via email.
If you want to make a gift, but you think you will not receive it in time, please send us an email to firstname.lastname@example.org. We will do our best to make sure you receive your order on time.
Methods of payment
At Galeria Natàlia Ferré we accept the following forms of payment:
After confirming the order you will access our virtual TPV of Redsys, where you can pay with total security using the main credit and debit cards.
After confirming the order you will access our virtual POS of Redsys.
After confirming the order you will access the PayPal website, where you can pay safely using the balance of your PayPal account or the payment method you have associated with it.
After confirming the order you will have to make a bank transfer to the IBAN number that we will provide you, indicating as concept the number of your order. We will prepare and send the parts as soon as we receive them.
If you are not satisfied with your order, you can return it within 15 calendar days, always counting from the day you received the products. To do this we only ask you to notify us, writing an email to email@example.com, and send the order to the following address:
To comply with the deadline for returns, the communication regarding the return of the purchase must be sent before the expiration of 15 calendar days, with shipping costs being the responsibility of the person making the return.
We also ask you to prepare the return of any order using the original packaging and/or any protective measures you deem necessary for the pieces to arrive at the Gallery in perfect condition.
In the event that the return is due to causes attributable to Natàlia Ferré Gallery, such as the shipment of defective pieces, not corresponding to the order or damaged during transport, it will be the Gallery who coordinates the collection of the order, taking responsibility for shipping costs arising from the entire process of exchange or return.
Refunds for returns will be made after receiving the pieces and verifying that they are in good condition, using the same payment method used to confirm the order.
All prices of the parts listed in the online store include Value Added Tax (VAT 21%) and no other taxes, duties, tariffs or surcharges are applied.
All parts are sold at the price indicated in the Online Store at the time of order confirmation, taking into account any discounts in effect and applicable to the order at that time.
Galeria Natàlia Ferré reserves the right to modify the prices of its pieces and the discounts that may apply to such prices, without prior notice.
All the pieces for sale in Natàlia Ferré Gallery’s Online Store are protected by the Spanish Intellectual Property Law. Any misuse of them will be legally prosecuted.
All transactions carried out in the Online Store of Natàlia Ferré Gallery are made through a secure connection, using the SSL protocol.
Acquire artworks from
Natàlia Ferré Gallery
A selection of sculptures and paintings by Natàlia Ferré, unique ceramic pieces and carefully selected bronze or resin series.